What is ICI?
Instant Card Issuance means just that, the card is issued and activated on the spot and can be used there and then. It is essential for today’s market, enabling financial institutions to get new customers up and running with their bank card instantly. Furthermore, it can also be used for emergency card replacement, giving existing customers the peace of mind that they can continue with their daily life, even after their card has been lost or stolen.
Instant Card Issuance can run directly from the bank’s servers and is also offered as a managed cloud based service for even quicker market introduction.
The solution allows the bank to effortlessly introduce EMV to its customers. The immediate availability of the card in the branch enables the bank to educate customers on the spot about the benefits of their new card.
Furthermore, Instant Card Issuance provides cardholders with the ability to choose and set the PIN for their card immediately at the kiosk, for an exceptional user experience.
The Problem
The traditional business strategies previously enjoyed by banks have been lost in response to changing regulation and the changing needs of their customers. Acquiring profitable account holders and retaining them has become harder than ever, forcing organisations to constantly reassess their current methods. Today’s consumers want their financial institution to offer services that align with their lifestyle, including great service, options and convenience.
48 Hours to onboard new customer via manual KYC process
12 Hours to batch process to card manufacturer for data preparation
24 Hours for card manufacturer preps the data, perso the chip and batch process the card
36 Hours for postal fulfilment process to centralised sorting office
24 Hours for card delivered to end user – plus – end user to activate card & PIN
6 Days for traditional process
The Solution
The solution offers a seamless migration path from magnetic stripe to fully EMV-compliant smart cards by adding the required data processing and key management.
Instant Card Issuance can run directly from the bank’s servers and is also offered as a managed cloud based service for even quicker market introduction.
The solution allows the bank to effortlessly introduce EMV to its customers. The immediate availability of the card in the branch enables the bank to educate customers on the spot about the benefits of their new card.
Furthermore Instant Card Issuance provides cardholders with the ability to choose and set the PIN for their card immediately at the kiosk for an exceptional user experience.
Getting customers up and running quickly with a new payment card is essential in a world in which everyone wants everything NOW.
Instant Card Issuance means just that, the card is issued and activated on the spot and can be used there and then. It’s essential for today’s market, enabling financial institutions to get new customers up and running with their bank card instantly. Furthermore it can also be used for emergency card replacement giving existing customers the peace of mind that they can continue with their daily life even after their card has been lost or stolen.
The move from bureau based batch postal solutions to in-branch fulfilment is a growing global requirement.
The 24/7/365 kiosk fulfilment solution is here now and ready to deploy.
There is demand for instant fulfilment and satisfaction.
Various use cases:
Expanding or contracting branch networks
Forex card based solution for international travellers
KYC verification in real time for new accounts – including telcos for SIMs Cash based economies
Challenging in-country infrastructure
This is a bespoke solution, fully customisable and built to order, so this is a detailed sales process with various stake holders in the value chain and therefore a detailed scoping study is highly recommended.
Card Personalisation
Card Printer Functionality
- Banking Cards & Telco SIM Cards
- ID / Security Cards
- Closed or Open Loop
- Reloadable Prepaid Cards
- Debit – Credit – Prepaid
- Loyalty Programmes
- Hotel – Self Check in
- Full Personalisation
- Name and / or photo print
- Indent or Embossed
- Live Encoding
- Instant Activation
- EMV Compliant
- Multiple card types from internal blank stock.
- Custom image printing from “white” blank stock.
- Select custom images from approved gallery.
- Print Personal Messages on Gift cards
- Instant update of Gallery in the KMS for new Events or Festivals
- Consumer photo image printed on the card.
- Enhance and improve customer service
- Instant KYC and card issuance to new members
- Expired, lost or stolen card replacement in real time
- Instantly issue branded open and/or closed loop cards.
- Kiosk equipped with 3rd party applications
- Reduce cash requirements in retail locations
- Online account services provides seamless transfers.
- Edge-to-edge full colour printing
- Embossing & indenting personalisation.
Smart Kiosks
The kiosk monitoring system provides all management information required to manage and operate a kiosk estate
- All kiosks securely connected directly into the KMS via LAN or mobile network
- All Kiosks connected to real-time reporting engine
- Manned 24/7 operations centre
- PCI-DSS resilient hosted environment
- Asset tracking / stock management system
- Cash collection management and reconciliation
- EMV card replenishment management system
- Transactional reconciliation and reporting
- Automated alert system (email and SMS) with managed escalation matrix.
