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Finance

Take Your Customer Experience to a New Level With Smart Digital Branch Transformation

Online banking has added great value to customer experience; it’s easier now for people to manage their banking accounts at anytime. However, when it comes to complex transactions and issuing documents, cards, or cheques, here is where face-to-face interaction counts. Banks can’t just close their physical branches.

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Of bank customers still expect to use physical branches in 2 years

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Of customers want face-to-face advice when purchasing complex financial products

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Of customers are willing to pay more for a better experience

24/7 Smart Digital Branch, The Future of Banking

It’s all about balance between your technology and human reps!

With Smart Issuance’s digital branch transformation solutions including smart queuing system and self-service machines, you can utilize your banking branch space and divide it into:

  1. A classical branch zone open 8×5 (normal working hours).
  2. A complete self-service zone open 24×7.

Once your customers walk into your smart digital branch, they can be guided to a service representative, a virtual service machine with a video agent, an ATM, or a self-service machine.

With this channel flexibility, you can reduce your branch size and overhead – while simultaneously reducing queuing time for all customers in your branch.

24/7 Self Service Zone

Stay connected with your customers around the clock to remain competitive
Automate beyond cash transactions

ATMs provide automation for cash transactions, but when it comes to non-cash banking services, ATMs are expensive to deploy, operate, and integrate with the backend system.

Smart Issance Self Service Kiosks offer your customers convenient banking experiences for cashless transactions 24/7:

  • Money exchange
  • Remittance (Safely transfer funds)
  • Issue and print cards instantly
  • Easily deposit cheques
  • Instantly print cheques and cheque books
  • Print out account statements
  • Open new banking accounts
  • Apply for a loan
  • Consultancy with a remote financial expert (video banking)

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Availability of banking services with AI assistance 24/7

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Facilitate complex transactions beyond the working hours

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Safe, secure, and cost-effective transactions and more …

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Easy to integrate with back-end systems

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Flexibility of deployment and usage

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Downsize branches and HR optimization

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Reduce employee and overhead cost