Online banking has added great value to customer experience; it’s easier now for people to manage their banking accounts at anytime. However, when it comes to complex transactions and issuing documents, cards, or cheques, here is where face-to-face interaction counts. Banks can’t just close their physical branches.
Finance
Take Your Customer Experience to a New Level With Smart Digital Branch Transformation
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24/7 Smart Digital Branch, The Future of Banking
It’s all about balance between your technology and human reps!
With Smart Issuance’s digital branch transformation solutions including smart queuing system and self-service machines, you can utilize your banking branch space and divide it into:
- A classical branch zone open 8×5 (normal working hours).
- A complete self-service zone open 24×7.
Once your customers walk into your smart digital branch, they can be guided to a service representative, a virtual service machine with a video agent, an ATM, or a self-service machine.
With this channel flexibility, you can reduce your branch size and overhead – while simultaneously reducing queuing time for all customers in your branch.
24/7 Self Service Zone
Automate beyond cash transactions
ATMs provide automation for cash transactions, but when it comes to non-cash banking services, ATMs are expensive to deploy, operate, and integrate with the backend system.
Smart Issance Self Service Kiosks offer your customers convenient banking experiences for cashless transactions 24/7:
- Money exchange
- Remittance (Safely transfer funds)
- Issue and print cards instantly
- Easily deposit cheques
- Instantly print cheques and cheque books
- Print out account statements
- Open new banking accounts
- Apply for a loan
- Consultancy with a remote financial expert (video banking)